Removing the Dread from Internal Enterprise Systems

How to design internal tools that your employees love to use, developers love to build, and customers will notice Thanks to the author https://link.medium.com/aoNG22Mr01

When you think ‘internal enterprise software’, what first pops into your mind? When you think of using your company’s internal tools, what’s your initial reaction?

Typically, thinking of internal enterprise tools, especially those used to manage internal processes, transactions, and issue tracking, gives us software PTSD. We dread having to use ‘that program’ which was created 7 years ago by someone who left 5 years ago.

So, what is fundamentally wrong with traditional internal tooling?

Fundamental Problems

Let’s take a look at the 7 fundamental problems found in many legacy internal tools:

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